RETURN & REFUND POLICY
Last Updated: October 6, 2026
At Journal By Design, we want you to love your purchase. If something isn't quite right, we're happy to help within the guidelines outlined below.
Please review our Return & Refund Policy carefully before initiating a return.
1. ELIGIBILITY FOR RETURNS
Returns for eligible domestic orders may be initiated within 14 days of the order ship date.
To be eligible for a return:
-
The return request must be submitted within 14 days of the order ship date.
-
The item must be unused and in its original condition.
-
The item must be returned in its original packaging, when applicable.
-
The item must be received by Journal By Design in a condition suitable for resale.
-
Proof of purchase or the original packing slip should be included, when available.
Items that have been used, altered, or damaged after delivery, or returned in a condition that prevents resale, are not eligible for a refund or store credit.
2. HOW TO INITIATE A RETURN
To request a return, please email:
Please include:
-
Your order number
-
The item(s) you would like to return
-
The reason for the return
-
Photographs, if the item arrived damaged, defective, or incorrect
Please do not send an item back before receiving return instructions from Journal By Design.
Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions.
3. RETURN SHIPPING
For eligible returns that are not defective, damaged, or incorrect, the cost of the return shipping label will be deducted from your refund or store credit.
Customers are responsible for ensuring that returned items are securely and appropriately packaged. Journal By Design is not responsible for items damaged during return shipping due to inadequate packaging.
When possible, please include your original packing slip with your return. This helps us identify and process your return more efficiently.
4. REFUNDS & STORE CREDIT
Once your return is received and inspected, we will notify you regarding the status of your return.
For approved eligible returns, you may choose to receive:
-
A refund to your original payment method; OR
-
Store credit to use toward a future Journal By Design purchase.
If you choose a refund to your original payment method, the refund will be submitted to the payment method used for the original purchase.
Please allow time for your bank, credit card company, or payment provider to process and post the refund to your account. Processing times vary by financial institution.
Journal By Design is not responsible for processing delays caused by your bank, credit card company, or payment provider.
Store credit, once issued, is not redeemable for cash unless required by applicable law.
5. ORIGINAL SHIPPING CHARGES
Original shipping charges are generally non-refundable.
If the return of one or more items causes the remaining value of your original order to fall below our applicable $75 USD free-shipping threshold, the original shipping charge may be deducted from your refund or store credit.
6. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
We take great care in preparing your order and want your Journal By Design pieces to arrive beautifully.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include:
-
Your order number
-
A brief description of the issue
-
Clear photographs showing the damage, defect, or incorrect item
This information allows us to review the issue and determine the best resolution.
If an item is confirmed to have arrived damaged or defective, or if Journal By Design sent an incorrect item, return shipping costs will not be deducted from your refund or store credit.
Depending on the circumstances and product availability, we may offer an appropriate replacement, refund to the original payment method, or store credit.
7. FINAL SALE & NON-RETURNABLE ITEMS
Certain products are final sale and are not eligible for return, exchange, or refund, except where required by applicable law.
These include:
-
Last Call items
-
Gift cards
-
Digital downloads
-
Printable products
-
Custom-printed items
-
Personalized items
-
Items that have been used
-
Items returned outside of the applicable return period
Please carefully review product descriptions before purchasing a final-sale item.
8. DIGITAL DOWNLOADS & PRINTABLE PRODUCTS
All digital downloads and printable products are final sale.
Because digital and printable products are delivered electronically and cannot be physically returned, we are unable to accept returns, exchanges, or refunds for these products once purchased, except where required by applicable law.
If you experience difficulty accessing your digital or printable purchase, please check the email address associated with your order.
If you do not see your order or download information in your inbox, please also check your Junk, Spam, or Promotions folders.
If you are still unable to access your purchase, please contact:
Please include your order number so that we can assist you.
9. CUSTOM & PERSONALIZED ITEMS
Custom-printed, personalized, and specially made-to-order products are final sale and are not eligible for return, exchange, or refund unless the item arrives damaged, defective, incorrect, or materially different from what was ordered.
If you experience an issue with a custom or personalized item, please contact:
Please include your order number, a description of the issue, and clear photographs of the item.
10. USED OR ALTERED ITEMS
Items that have been used, altered, washed, marked, damaged after delivery, or otherwise handled in a manner that makes them unsuitable for resale are not eligible for return, refund, or store credit.
This does not apply to products that arrived damaged or defective.
If you believe an item arrived with a defect or was damaged during shipment, please contact us before using the product so that we can assist you.
11. RETURNS OUTSIDE THE RETURN WINDOW
Returns that are initiated or received outside the applicable return period, or that otherwise do not meet the requirements of this policy, may be refused.
Unauthorized returns may be returned to the customer at the customer's expense.
12. REFUSED & UNDELIVERABLE PACKAGES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Packages that are refused, returned to sender, or deemed undeliverable due to an incorrect or incomplete address provided by the customer remain the responsibility of the customer.
If a package is returned to Journal By Design, please contact us at info@journalbydesign.com so that we can determine the available options.
Additional shipping charges may apply if you request that an order be reshipped.
13. INTERNATIONAL ORDERS
If you have an international order and would like assistance with a return, please contact us before shipping the item back:
International customers may be responsible for return shipping costs, customs charges, duties, taxes, brokerage fees, or other fees associated with returning an item, except where otherwise required by applicable law.
International return eligibility may also be subject to applicable consumer protection laws in the customer's jurisdiction.
14. EXCEPTIONS REQUIRED BY LAW
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit consumer rights or remedies that cannot legally be excluded, restricted, or limited under applicable law.
Where applicable law provides additional rights regarding defective, damaged, incorrect, or non-conforming products, those rights will apply.
15. CONTACT US
If you have questions about a return, refund, store credit, damaged item, digital purchase, or international order, we're happy to assist you.
Journal By Design
Email: info@journalbydesign.com
Please include your order number whenever possible so that we can assist you as efficiently as possible.
THANK YOU FOR SHOPPING WITH JOURNAL BY DESIGN
Every Journal By Design order is thoughtfully prepared, and we appreciate you choosing to support our small business.
Rooted in Scripture. Designed with Purpose.