Return Policy

Returns for domestic orders may be initiated within 14 days of the order ship date.

To initiate your refund please email your order number and reason for return to info@journalbydesign.com

Your will receive your refund via Store credit or in the payment in which you made your original order.  The cost of the return label will be deducted from your refund or store credit if your item is not defective. All returns are accepted at the discretion of Journal By Design. We ask that you please ensure your return is packaged in a way that it will be received undamaged. Please also include the packing slip, if possible, as that will help expedite the process.

Used items will not be refunded or credited.

Original shipping charges will be subtracted from the refund or credit if the total of the returned items reduces the original order total below the free shipping threshold of $75 USD for US, United Kingdom, and Canada.

Items that are currently non-returnable and non-refundable include:

Last Call items
Gift Cards
Digital Downloads
Items that have been used
Items shipped more than 14 days ago

Custom-print items are final sale.

Returns received that fall outside of our return policy will not be credited. Refused packages are the responsibility of the customer, and not Journal By Design. Once your return is received in our office, we will reach out to you. If you have a question about a return or have an international order, please email our Customer Service Team at info@clothandpaper.com.