PRIVACY & COOKIES POLICY

Last Updated: October 6, 2026

At Journal By Design, your privacy matters to us. This Privacy & Cookies Policy explains how we collect, use, protect, and share information when you visit or make a purchase from our website.

By using our website, you acknowledge the practices described in this policy.

1. INFORMATION WE COLLECT

When you visit or shop with Journal By Design, we may collect information that you provide directly to us, information collected automatically through your use of our website, and information provided to us through our service providers.

Information You Provide

When you place an order, create an account, sign up for our email list, submit a form, contact us, leave a review, or otherwise interact with our website, we may collect information such as:

• Your name

• Billing and shipping address

• Email address

• Telephone number

• Order and purchase information

• Information you provide through customer service inquiries

• Information submitted through website forms

• Information you voluntarily provide in a product review

• Marketing preferences

• Any other information you voluntarily provide to us

We collect only the information reasonably necessary to provide our products, services, customer support, and other functions of our website.

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Referring website or source

• Date and time of visits

• Website interactions

• Shopping cart activity

• Certain purchasing and browsing behavior

This information may be used to help us operate, maintain, secure, and improve our website and understand how visitors interact with Journal By Design.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

• Process and fulfill orders

• Process payments through our payment providers

• Ship products and provide delivery updates

• Communicate with you regarding your order

• Respond to customer service inquiries

• Provide information or support you request

• Improve our website, products, and customer experience

• Understand how visitors use our website

• Prevent fraud, abuse, and unauthorized activity

• Maintain the security of our website

• Send marketing communications when you have chosen to receive them

• Provide personalized marketing or product recommendations where permitted

• Collect and display customer product reviews

• Administer promotions, forms, surveys, or other customer interactions

• Comply with legal obligations and enforce our policies

We do not sell your personal information in exchange for money.

3. SHOPIFY

Journal By Design is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services.

Shopify may collect and process personal information as necessary to provide its services, including information relating to your purchases, account, device, and interactions with our store.

Information associated with your orders may be stored and processed through Shopify's systems and services.

Shopify also provides certain payment processing and security services. Your payment information may be processed by Shopify or the payment provider you select at checkout. Journal By Design does not receive or store your complete payment card number through our website.

Shopify uses security measures designed to protect information processed through its platform. However, no method of transmission or electronic storage is completely secure.

For more information about how Shopify handles personal information, please review Shopify's privacy information:

Shopify Privacy Policy:
https://www.shopify.com/legal/privacy

Shopify Terms of Service:
https://www.shopify.com/legal/terms

4. KLAVIYO

We use Klaviyo to help us manage email marketing, customer communications, and certain marketing-related activities.

If you voluntarily subscribe to our email communications, we may provide your name, email address, purchase information, and certain interactions with our website to Klaviyo so that we can send you communications you have requested or that may be relevant to your interests.

Klaviyo may also use cookies and similar technologies to collect information about website activity, such as visits, product views, and interactions with our website. Depending on your consent and applicable privacy settings, this information may be associated with your Klaviyo profile.

Klaviyo's tracking technologies may include its __kla_id cookie, which can help recognize visitors and associate browsing activity with a customer profile when the visitor becomes identifiable.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in our marketing communications.

Please note that changing your email marketing preferences does not necessarily control cookies or other website tracking technologies. Cookie preferences are managed separately through applicable cookie controls.

For more information, please review Klaviyo's privacy practices:

https://www.klaviyo.com/legal/privacy-policy

5. SHOPIFY FORMS

We use Shopify Forms to collect information that you voluntarily provide through forms on our website.

These forms may include newsletter sign-ups, contact forms, customer inquiries, promotional forms, or other forms that allow you to communicate with us.

Information submitted through Shopify Forms may be stored in our Shopify administration system and may be associated with a customer profile.

We use information submitted through forms only for the purposes for which it was provided and for other purposes described in this Privacy Policy.

Shopify Forms may also be used to facilitate marketing subscriptions. Where required, we will obtain the appropriate consent before sending marketing communications.

6. JUDGE.ME REVIEWS

We use Judge.me to collect, manage, and display customer reviews and product feedback.

If you submit a review, certain information you provide may be displayed publicly on our website, such as your review content, name or display name, rating, and information relating to the product reviewed, depending on the information you choose to provide and our review settings.

Judge.me may process information associated with reviews and product purchases in order to provide its review services.

Judge.me may also use cookies and similar technologies in connection with its services.

For more information, please review Judge.me's privacy policy:

https://judge.me/privacy

Please do not include sensitive personal information in a public product review.

7. COOKIES & SIMILAR TECHNOLOGIES

Cookies are small data files placed on your device when you visit a website. They help websites remember information about your visit, maintain functionality, understand website activity, and improve your experience.

Journal By Design and our service providers may use cookies, pixels, tags, scripts, and similar technologies.

These technologies may be used for purposes including:

Essential Cookies

These cookies are necessary for our website to function properly. They may help with functions such as:

• Maintaining your shopping cart

• Processing checkout

• Maintaining website sessions

• Providing security

• Remembering certain essential preferences

These technologies may be necessary for the operation of the website and may not be removable through certain cookie preference controls.

Analytics Cookies

Analytics technologies help us understand how visitors use our website, including which pages are visited and how customers interact with our store.

We may use analytics information to improve website functionality, products, and the overall customer experience.

Marketing & Personalization Cookies

Where permitted and based on your applicable privacy choices, marketing technologies may be used to understand interactions with our website, personalize communications, measure marketing effectiveness, and provide relevant content.

Klaviyo may use cookies and similar technologies for marketing and website activity tracking as described above.

Review & Third-Party Technologies

Third-party services, including Judge.me and other applications integrated with our Shopify store, may use cookies or similar technologies necessary to provide their services.

Because our website may change over time and new applications or services may be added, the specific cookies used by our website may also change.

8. YOUR COOKIE CHOICES

Depending on your location and applicable privacy laws, you may be presented with a cookie consent banner or other privacy controls when visiting our website.

You may also be able to manage certain cookie preferences through your browser settings or through the cookie preference tools available on our website.

Please understand that disabling certain cookies may affect the functionality or performance of portions of our website, including shopping cart and checkout functionality.

Shopify provides privacy and cookie controls that may vary depending on your location and the privacy settings configured for our store.

9. MARKETING COMMUNICATIONS

If you choose to join our email list or otherwise provide consent to receive marketing communications, we may send you information about:

• New product releases

• Journal By Design updates

• Promotions

• Special offers

• Events

• Faith-based encouragement

• Tips and resources

• Kingdom Circle communications

• Other content related to Journal By Design

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the communication.

Please note that unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping notifications, or customer service responses.

10. HOW WE SHARE INFORMATION

We may share personal information with service providers and business partners who help us operate Journal By Design.

These may include:

• Shopify

• Payment processors

• Shipping and fulfillment providers

• Klaviyo

• Shopify Forms

• Judge.me

• Website, technology, and analytics providers

• Professional advisors, when necessary

• Government authorities or law enforcement when legally required

These service providers generally receive only the information reasonably necessary to perform the services they provide to us.

We may also disclose information when reasonably necessary to:

• Comply with applicable law

• Respond to a legal process or government request

• Protect our rights, property, or safety

• Prevent fraud or abuse

• Enforce our Terms of Service or other policies

• Protect the rights, safety, or property of our customers or others

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, social media platforms, or other resources.

If you click a link that takes you away from Journal By Design, your activity may become subject to the privacy policy and terms of that third party.

We are not responsible for the privacy, security, or content practices of third-party websites.

We encourage you to review the privacy policies of any third-party website you visit.

12. DATA SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of transmitting information over the Internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.

13. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

• Provide our products and services

• Complete and maintain transaction records

• Provide customer support

• Maintain business and financial records

• Comply with legal, tax, accounting, and regulatory requirements

• Resolve disputes

• Prevent fraud

• Enforce our agreements

When personal information is no longer reasonably necessary for these purposes, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

14. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request information about how your personal information is collected or used

• Opt out of certain marketing communications

• Opt out of certain data sharing or targeted advertising activities where applicable

• Withdraw consent where processing is based on consent

• Exercise other rights provided by applicable law

To submit a privacy request, please contact us using the information below.

We may need to verify your identity before completing certain requests in order to protect your information and the information of our customers.

Your privacy rights may vary depending on your state or country of residence.

15. CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information from children who are not legally permitted to provide such information under applicable law.

If you are a parent or guardian and believe that a child has provided us with personal information without appropriate permission, please contact us at the email address below.

16. INTERNATIONAL VISITORS

Journal By Design is based in the United States.

If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.

Privacy laws in these locations may differ from the laws in your country of residence.

17. CHANGES TO THIS POLICY

We may update this Privacy & Cookies Policy from time to time to reflect changes in our business, website, technology, legal requirements, or the services we use.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this page periodically so that you remain informed about how we handle personal information.

18. CONTACT US

If you have questions about this Privacy & Cookies Policy, would like to exercise an applicable privacy right, or need assistance regarding your personal information, please contact us:

Journal By Design
Email: info@journalbydesign.com

We value your privacy and will make reasonable efforts to respond to your request in accordance with applicable law.

YOUR PRIVACY MATTERS

At Journal By Design, we believe that thoughtful design extends beyond what you see—it includes how we care for the people who support our brand.

Thank you for trusting us with your information.